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  • FAQ

    About UsGiftsDelivery Dates/ Timings
    PaymentRegistration/ Signing upPasswordOrder BookingOrder Confirmation/TrackingRecipients AvailabilityContact UsOthersWhat do we do?

    Sweetode is a first of its kind Gifting Portal which allows you to choose Sweets, Cakes, Chocolates and Flowers from the top of the cream range and get them delivered to your loved ones in just one day of placing the order. All the orders at Sweetode are sourced from the best outlets in their own domain to provide unmatched quality and are hand delivered to ensure that your token of love reaches on time to delight your loved ones.

    What do we deliver?

    Sweetode offers top of the cream variety of exceptional quality Sweets, Cakes, Chocolates and Flowers available in Pakistan and delivering it to your loved one’s covering all occasions.

    Where do we procure our gifts?

    Sweetode has a network of vendors who have been providing us with quality products to fancy your style and taste. Sweetode procures its gifts only from well-known & reputable suppliers.

    Will the gifts look exactly the same as given in the picture?

    We, at Sweetode make an effort to provide gifts as shown and described on the web site. However, the appearance of freshly made products on our product list may vary slightly due to the preparation process and festive seasons.

    Are the gifts wrapped?
    Our packaging and wrapping is customized in-house. We try to give each gift a personalized look. All gifts carry Sweetode tags.

    Is there a greeting card along with the gift? / Can I write my message on the card?

    There is a greeting card along with each order. Please choose the greeting card you require from the drop down list on our order booking form. You could also add your own personal message on the order booking form, which would go on the card.

    What are the delivery timings?

    Standard delivery hours at most locations are from 10:00 AM to 8:00 PM. Delivery hours may vary slightly at remote locations.

    Do we deliver on holidays?

    We make deliveries 365 days in a year.

    Is it possible to deliver on a particular time?

    We offer timed delivery i.e. we deliver on the time specified by you. You could choose any time between 10:00 AM to 8:00 PM. An extra fee of Rs VARIABLE would be charged for time stipulated deliveries.

    What will I be charged? / What are the service charges?

    There are no hidden costs. You would be charged exactly the price that is quoted under each product. This price includes our product, packaging and standard delivery charges.

    However, if you wish to avail any of our special delivery services, an extra fee of Rs VARIABLE will be charged for each. Our special delivery services are: • Sunday/Public Holiday delivery service • Same Day delivery service • Time stipulated delivery service

    How do I make the payment?

    Payments are accepted through credit cards only. We accept VISA & Master Cards.

    Is our website secure?

    All information provided by our valued customers on the Sweetode website for registration as well as online purchase is treated as strictly confidential. Our site uses SSL technology and encryption to support secure on-line transactions.

    What are the advantages of being a registered member?

    Once you are a registered member, you would have a personal address book where you can save the addresses of your contacts and while placing the order you could select that particular contact from the list and our system would complete the details for you. We also offer reminder services to our registered members You could send yourself a reminder email on a date of your choice prior to a special occasion like a birthday, anniversary etc.

    What is the advantage of an address book?

    It eliminates the need to provide receiver information repeatedly. You could save the names and addresses of friends and family, which would simplify the order booking process for you. While booking the order you could select the person from the drop down list on the order booking form and our system would complete the details for you.

    Is there a way to edit my personal information and address book?

    Yes, you could edit your personal information. Click on ‘My Account’ on the navigation bar on the top of every page and select ‘Edit Profile’ from the list.

    What do I do if I have forgotten my password?

    If you have forgotten your password, please click on forgot password on ‘My Account’ on the top navigation bar. Just insert the email address through which you registered and the password would be sent to your inbox immediately through a system generated email.

    Is it possible to edit my password?

    Click on ‘My Account’ on the navigation bar on the top of every page and select ‘Edit Profile’ from the list

    How do I place an order on your website?

    Ordering at the Sweetode online store is easy. Just follow these simple steps. Add the products you want to be delivered in your cart. Fill out the order form by entering your personal information and delivery details. Proceed to the payment page and enter your payment details. We remain at your complete disposal for any additional questions you might have concerning your order or any other information you require. You could contact us via our Contact Us page if you have any other queries.

    Why is my email address required?

    Once you place your order, your order number will be sent to you on your given email address through a system generated email.

    Where can I enter special instructions?

    Special instructions can be added during the order booking process. You could add these while filling out the order form.

    How do I know you have received my order?

    As soon as you have booked your order, you would receive an auto-generated email confirming it. It will have an order number through which you would be able to track your order.

    How do I know if my order got delivered? / How do I track my order?

    You could track your order in three ways. Please view our Order Tracking page for more details.

    What happens if the recipient is not available at home/delivery address?

    If the recipient is not available at the given address, our courier will deliver the gift to a person who’s available and will take down the signatures and relation of that person to the recipient. In case no one is available at the given address or if the address is closed our courier would leave a message card for the recipient.

    After coordinating with the recipient, our courier will make a second attempt. Sweetode will make two attempts, after which the recipient is given the option to pick up the gift from the Head Office. In case, the recipient does not pick up the gift by the end of the day, the gift is disposed off.
    An order attempted but not delivered at the end of the day is not attempted the following day. If it is attempted, it is treated as a separate order

    How do I contact you?

    You could call us at +97-156-1885667 or send us an email through our Contact Us page.

    Is it possible to change the delivery details after I’ve placed the order?

    Please try to give recipient’s correct address and phone number. In case of incorrect or incomplete information, please inform Sweetode within six hours of placing the order.

    Is there another way to place the order?

    If you are a Pakistani resident, you can. We have 227 express centers in Pakistan where you could book your orders. We also have pickup facilities available in all the cities of Pakistan. All you have to do is call up +97-156-1885667, ask for pickup facility, give your address and a courier will be available at your door to book the order.

    How to make ordering fast?

    Register to our website. Enter contact information to your address book in order to avoid re-entering recipient’s information every time you place an order. You could also set reminder services for your contacts birthdays and anniversaries. Login whenever you visit our website in order to avoid re-entering your information (sender’s information) every time you place an order.